Delete account and data

1. Delete in the app

The app is shown in German by default; the labels below are given in German as they appear there.

1. In patchio, open your Profile and expand the Account & Sicherheit (account and security) section.
2. At the bottom you will find the Account löschen card with the button Account löschen… (delete account).
3. You see what happens in your households and tap Weiter (continue).
4. For the final confirmation, enter your password and type the word LÖSCHEN (or DELETE if the app is set to English).

A 30-day period follows. During that time you can stop the deletion at any time in the same profile section with Löschung zurücknehmen (undo deletion); your account then stays. After the 30 days your account is deleted permanently and cannot be restored. We send you an email when the deletion is scheduled and when it has been carried out.

2. Request deletion without the app

Send an email from the address you registered with patchio to datenschutz@patchio.de with the subject Konto löschen (delete account). We confirm receipt and delete your account within 30 days.

Only want to delete some data? You don't have to give up your account. You can delete events, tasks, entries, documents and photos yourself in the app at any time. If you want us to remove specific data for you, write to the same address with the subject Daten löschen (delete data) and tell us what it concerns.

3. What is deleted

• your access (login, email address, password)
• your profile: name, photo and phone number. If your household continues with other members, your profile there is anonymised to “Gelöschter Nutzer” (deleted user).
• households in which you are the last active member, including all entries and files stored in them
• your private entries and files, for example private tasks, loyalty cards, driving licence and private vehicles
• your own documents in the document vault and your emergency-pass contents (health data)
• the registration of your devices for push notifications
• your newsletter entry including delivery, open and click data
• your reports from the feedback area: before the deletion you choose whether they are anonymised or deleted as well; attached screenshots are deleted in both cases

4. What remains

• Content you shared with others in a household or group (for example shared events, contacts or lists) remains available to the other members. The information that you created it is removed.
• Invoice and payment data of a paid subscription is retained for the statutory tax and commercial retention periods (generally up to 10 years under sections 147 AO, 257 HGB), even after the account is deleted.
• Technical server logs of our processors are deleted according to their standard periods (usually 7 to 30 days).

5. Privacy

Everything about how we process your data and about your rights is in the privacy policy.